Shipping policy

Shipping Policy

Thank you for shopping with Castaway Fishing Company LLC. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

During high-volume periods (sales, holidays, product launches), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary based on your location and the shipping method selected at checkout:

  • Standard Shipping: [3-5] business days

Delivery times are estimates and may be impacted by carrier delays outside of our control.

Shipping Locations

We currently ship to:

  • United States: Yes

  • International Shipping:Yes

If international shipping is available, delivery times and rates will vary by country, and customers are responsible for any applicable customs duties or taxes.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Address Disclaimer

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to reship the order.

Lost, Stolen, or Delayed Packages

Castaway Fishing Company LLC is not responsible for lost or stolen packages once the carrier confirms delivery.

If your package is delayed, missing, or marked as delivered but not received, please contact the shipping carrier first. You may also reach out to us and we will do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within [48 hours] of delivery with:

  • Your order number

  • Photos of the damaged item(s) and packaging

We will review the issue and work with you on a replacement or resolution.