Refund policy

Refund & Return Policy

CastawayFishingCompany

Thank you for choosing CastawayFishingCompany. We take pride in the quality of our products and aim to ensure every customer has a great experience with us.

No Refunds or Returns

All sales are FINAL. CastawayFishingCompany does not accept refunds or returns under any circumstances.
Once an order is placed and fulfilled, it cannot be canceled, exchanged, or refunded.

Damaged or Incorrect Items

If you receive an item that arrives damaged or incorrect due to an error on our part, you must notify us within 5 days of delivery at castawayfishingco24@gmail.com.

• Claims must include clear photos of the product and packaging.

• Verified issues will be resolved with a replacement or store credit, at our discretion.
  This policy applies only to situations where CastawayFishingCompany is at fault and does not serve as a general return or refund option.

Lost or Stolen Packages

CastawayFishingCompany is not responsible for lost, stolen, or carrier-marked delivered packages. Customers are required to file claims directly with the shipping carrier in these cases.

Agreement

By completing a purchase with CastawayFishingCompany, you acknowledge and agree to this Refund & Return Policy.